Together with the DHL team, we re-modelled the way parcels are shipped to customers with no contract, while providing effective tools to execute sales activities at the e-commerce level. In the first week after the launch, we recorded an increase in sales conversions of over 70%, with subsequent months bringing further improvements, which added up to a significant increase in sales performance. Together we continue to develop the service.
Together with the ALD Automotive team, we tackled the challenge of digitising customer service processes. By successively creating and developing new functionalities for the customer zone, we helped build the ALD Automotive service hub: tyre change, booking a visit to the car service, vehicle return, damage and incident report, documents, contact. By digitising the company’s processes, we increased the group’s business efficiency and improved customer satisfaction.
Uxeria worked with the Intersport team to develop a structured plan for the new e-commerce platform, which was intended to increase Intersport’s online share of business in five European markets. After extensive research (ethnographic studies, individual interviews, surveys) and a series of workshops, a general structured plan was developed, and in the next stage expanded into a UX design, UI, and system design for the Intersport e-commerce platform. The success exceeded all investor expectations, who, due to continuous growth, backed out of the further resale of the group. Our cooperation continues.
Together with The Heart, BMW Auto Fus and BNP Paribas, we created an e-commerce platform for car rental and purchase. The platform is dedicated to employees of selected corporations who have access to consolidated discount packages. The design and intuitive UX of the platform encouraged a significant number of dealers to introduce their offer (and expand the portfolio of cars available to customers) even before the platform was officially launched, while the effective launch among the first corporate clients showed a high conversion rate of car bookings and 100% conversion of the previously difficult onboarding process
We are a stable, honest and transparent partner in the process of building a relationship. We will never offer you something that will not bring the actual value at the moment and will not respond to your needs.
We assume that the best designers are employed for iconic things. Hence, each project created in our company offers experiences that exceed the expectations of the recipients.
We build disruption on a daily basis by working with many organizational cultures: from global corporations to local startups. Extensive experience helps us to effectively manage risks, effectively allocate project competences and push projects forward.
We do not create off-the-shelf solutions, we do not force our work model. We adapt research and design tools to organizational (time), business, technological and human conditions - at the end always focusing on delivering value and achieving goals.