we understand that well-asked questions are the foundation of any research
we understand the complexity of a customer-oriented approach
our UX researchers are also designer - our solutions are consistent, well-thought-out and professional
the report is only a derivative - we provide practical examples of solutions to the problems encountered
We carry out complex research projects in the field of product design to provide customers with the best possible experience. We observe, talk and analyze human behaviour, cognitive impressions, and emotional attitudes to life and work. We use this knowledge to understand how to build the most immersive and rewarding experience.
Together with the ALD Automotive team, we tackled the challenge of digitising customer service processes. By successively creating and developing new functionalities for the customer zone, we helped build the ALD Automotive service hub: tyre change, booking a visit to the car service, vehicle return, damage and incident report, documents, contact. By digitising the company’s processes, we increased the group’s business efficiency and improved customer satisfaction.
Wraz z księciem Michaelem z Liechtensteinu postawiliśmy sobie za cel przeprojektowanie witryny z płatnymi treściami. Jednakże wyzwanie było znacznie szersze: nowy design miał bowiem rozwinąć założenia biznesowe i skoncentrować witrynę na nowych celach biznesowych. A to samo w sobie wymagało znacznego wyjścia poza sam design.
Together with the DHL team, we designed a rerouting model with a strong focus on mobile services. We were able to familiarise users with all the available options in this module in a clear and simple way, especially the DHL Parcel pick-up points.
Uxeria worked with the Intersport team to develop a structured plan for the new e-commerce platform, which was intended to increase Intersport’s online share of business in five European markets. After extensive research (ethnographic studies, individual interviews, surveys) and a series of workshops, a general structured plan was developed, and in the next stage expanded into a UX design, UI, and system design for the Intersport e-commerce platform. The success exceeded all investor expectations, who, due to continuous growth, backed out of the further resale of the group. Our cooperation continues.
Together with The Heart, BMW Auto Fus and BNP Paribas, we created an e-commerce platform for car rental and purchase. The platform is dedicated to employees of selected corporations who have access to consolidated discount packages. The design and intuitive UX of the platform encouraged a significant number of dealers to introduce their offer (and expand the portfolio of cars available to customers) even before the platform was officially launched, while the effective launch among the first corporate clients showed a high conversion rate of car bookings and 100% conversion of the previously difficult onboarding process
Together with The Heart and The Coca-Cola Company, we developed an app for internal recruitment in projects with an innovative operating model. The application has become a hub for adaptation to new working methods: including onboarding of employees, allocation to projects, and competence management. The entire product, immersed in a storytelling and gaming experience, makes employees more willing to use the application, return to it and adapt to new working methods more easily.