ALD is one of the leaders in servicing fleet leasing customers in Poland.
To provide its customers with the highest quality of service, the company set itself the goal of creating an online self-service driver support system with one location as a hub for customer services: changing tyres, reporting damage, contact and assistance.
Uxeria acted as the research (customer journey map research), design (UX, UI and design system design) and implementation (implementation and integration) partner for this project.
Making it easier for drivers to find the most important information in one place
Creation of 7 types of quick forms to deal with the most important issues: service appointments, tyre changes, insurance purchases
Development of communication and mechanics of form operation
Preparation of a comprehensive IT solution and integration into the existing architecture of the global company
Increased customer satisfaction with ALD service
Decreased frequency of drivers' contacts with ALD service offices
All information in one location without unnecessary searching. Clear and transparent answers.
We built the logic, mechanics, and fast communication for 7 types of forms depending on the type of issue the driver wants to handle.
We created sets of additional information for users who need to know more, as a result they contact the helpline less often.