How together with DHL We Optimized the Parcel Redirection Process
DHL was faced with the challenge of optimising the parcel redirection process. The main goal was to introduce a solution that would optimise the entire process and be available and convenient to use, especially on mobile devices.
An additional challenge was to redirect part of the parcel service traffic to dedicated DHL Parcel collection points available throughout Poland.
Uxeria’s role was to innovate optimal solutions that would not only improve the customer experience, but also diminish customers’ aversion associated with having to undergo similar processes.
What we did
- Design sprint
- Analytics (GA and others)
- Solution benchmarking
- Meetings with stakeholders
- Creative workshops
- UX Design
- UI Design
- Implementation care
- Optimisation and development
Results of cooperation
higher conversion and business rates for the company
Effective channel for users who positively evaluated the new parcel shipping configurator
Recognition of our solution as a reference for the entire logistics industry in Poland, as confirmed by the company's direct competitors
See our achievements
