How we built a new user interface for doctors at LUX MED

LUX MED is one of the largest and fastest growing networks of private medical facilities in Poland.

Due to the dynamic development of the company and the number of patient visits, the client reported a need to redesign the interface for patient services used by doctors in the offices.

The goal was to increase not only the ergonomics of the interface itself, but above all to shorten the time of service, reducing the need to manually enter much of the patient’s medical data in favour of the actual examination and conversation with the patient.

We wanted to restore the role of the doctor and allow them to devote most of their time to the patient, rather than to technological and service processes.

What we did

Audit of the current solution
Product workshops
Co-creation workshops
Product strategy and concept
Taxonomy of modules and functionalities
Maps and life cycles of a patient visit in different service scenarios
Business intelligence rule creation
UX Design
Research and concept validation interviews
UI Design
Design system

Results of cooperation

3 x

reduced interface interaction time

Notification system, automation of service and control processes regarding the patient's health status or the most important medical data relevant for the doctor in contact with the patient

Nearly 100%

positive feedback from physicians

Medication configurator, referrals, and Business Intelligence modelling rules for handling processes in the interface

See our achievements

Doctor's clear work schedule

We have created an intuitive and easy to use patient queue that allows the doctor to manage it from a global view.

Transparency of the patient service process

We built patient views and a notification system. We automated the processes of handling and controlling the patient's health status and the most important medical data, relevant for the doctor in contact with the patient.

Ready-made templates that speed up patient service time

One of the greatest frustrations for doctors was the long time it took to complete mandatory patient medical records which resulted in limited time for conversation and building a relationship with the patient. We created ready-made templates that expedite doctors' paperwork so they can spend more time with their patients.

Simplicity of prescriptions and referrals

We simplified long lists of medications and tests to be more intuitive by grouping and cataloguing them. We have redesigned the referral and prescription module, which makes the doctor's work faster and easier.

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